Frequently Asked Questions

General Questions

What is PointsCraft?

PointsCraft is an iOS application designed to help you track and manage all your credit card points and airline miles in one place. It provides a centralized dashboard for monitoring your rewards across multiple programs, tracking expiration dates, and discovering optimal redemption opportunities.

Is PointsCraft free to use?

PointsCraft offers a free version with basic tracking features. We also offer a premium subscription that unlocks advanced features such as expiration alerts, redemption value calculators, and personalized optimization recommendations.

Which rewards programs does PointsCraft support?

PointsCraft supports most major credit card rewards programs (including Chase Ultimate Rewards, American Express Membership Rewards, Citi ThankYou Points, Capital One Miles) and airline frequent flyer programs (such as Delta SkyMiles, United MileagePlus, American AAdvantage, Southwest Rapid Rewards, and many international programs). We regularly add support for new programs.

Account & Data

Is my financial information secure?

Absolutely. PointsCraft uses industry-standard encryption to protect your data. We never store sensitive information like full credit card numbers, CVV codes, or account passwords. We only store the information necessary to track your rewards, such as program names, point balances, and expiration dates.

Does PointsCraft connect directly to my rewards accounts?

PointsCraft offers both manual tracking and secure account linking options. You can choose to manually update your point balances or securely connect to supported rewards programs for automatic updates. All connections use OAuth or similar secure authentication methods where available.

Can I export my data from PointsCraft?

Yes, premium users can export their data in CSV format for use in spreadsheets or other applications. This feature is available in the Account Settings section of the app.

Features & Functionality

How does PointsCraft help me maximize my rewards?

PointsCraft provides insights into the relative value of your points across different programs, alerts you to bonus earning opportunities, tracks category spending to help you use the right card for each purchase, and suggests optimal redemption options based on current point values and your preferences.

Does PointsCraft notify me about expiring points?

Yes, PointsCraft sends notifications about points that are approaching expiration, giving you time to use them or take actions to extend their validity. Premium users can customize notification timeframes and receive additional alerts about special promotions and transfer bonuses.

Can I track points for multiple people or households?

Premium users can create multiple profiles within a single account, making it easy to track rewards for family members or business and personal accounts separately.

Technical Support

Which iOS devices are supported?

PointsCraft is compatible with iPhone and iPad devices running iOS 15.0 or later. The app is optimized for the latest iOS version but maintains compatibility with older supported versions.

Is there an Android version available?

Currently, PointsCraft is only available for iOS devices. An Android version is in our development roadmap, but we don't have a specific release date to announce yet.

How do I get help if I encounter an issue?

If you need assistance, you can reach our support team through the app by going to Settings > Help & Support, or by emailing support@pointscraft.app. We typically respond within 24-48 hours during business days.

Have a question that's not answered here? Please visit our Contact page to get in touch with our team.